1. When will my order be delivered?
The delivery time is always displayed in the category overview of the product.
Please contact us if:
- the delivery time is significantly exceeded the product overview
- you did not receive an order confirmation
Possible reasons why delivery delays may occur with virtual items/currencies:
- servers are being updated/patched
- servers are being down
- very high demand for a particular product
Possible reasons why delivery delays may occur with keys:
- the email containing the key ends up in your spam folder
- your email provider blocks our email all together
You can always check your order's current status here.
Alternatively you can also login to your swgone.com account then check your order status.
Should there be a delivery delay on our part, we kindly ask you to excuse the inconvenience.
2. I recently paid, but the order has not been mediated yet. Why?
There are several possible reasons why your order has not yet been mediated:
1.The payment has not arrived yet (for example bank transfers, e-check, etc). In case of bank transfer it can take between 2 and 4 days until we received the payment.
2.The payment has not been completed (PayPal payments - Status: \"pending\").In rare cases delays occur with PayPal payments. The payment is left with the status \"pending\" although the money has been debited from your bank account. In this case PayPal needs to check the payment first for their own security reasons.
3.We received your payment, you are still within the specified delivery time.We always mediate after the receipt of the payment within the specified delivery times and to the terms and conditions that are mentioned in the item description
Therefore please check whether the money was actually transferred completely. If this does not lead you anywhere please contact us!
3. Why did I only receive a partial delivery?
As the demand for gold and product often fluctuates greatly, we cannot always ensure that all requested quantities of gold are available in time.
To not make you wait too long, we sometimes send you a partial delivery, and also preparing the left delivery.
Of course it will be delivered immediately after we are ready!
4. Accident left the wrong information when I made the order, how can I change it?
If you left the wrong in-game information, example the character name, or change the trade place, or you change your character name after you make the purchase, please contact Live Chat with your order number or the invoice ID, we will help you to solve the problems.
5. I want to purchase products for 2 or more games, what can I do?
If you want to purchase products for 2 or more games, please split the order, strongly recommend that one order for one game, to avoid messy the player information, get the order go through and trade easier! Other questions please contact our Live Chat, thank you!
1. Why Do We Have to Verify the Payment?
We need to verify the legitimacy of the payment. Otherwise we will not approve or deliver your order.
- As the merchant, we need to verify if the payment is authorized by the owner of the credit card/debit card/payment cards or not, protecting the safety of the payment is our responsibility.
- Some customers who are under 18 years old using their parent's payment cards without the permission.
- Unusual purchase pattern from you. (Large amount or high frequency of purchase.)
- The high charge-back rate coming from your country or the area.
2. I don’t want to verify myself, what now?
You do not want to carry out a verification and therefore cancel your order?
A verification takes only a few minutes, then you will immediately receive your order.
We want to protect our clients from unauthorized account access or made the purchase without the permission. This measure is for safety purposes only, your information won't be passed to any third-parties, they are under the heavy protection!
If you insist to cancel the order, please come to Live Support to contact us with the order number, thanks!
3. Already verified myself before and are now ask me to do so again?
There can be a couple of reasons for that, including:
- You are phone verified only or just the simple verification before
- The provided data for verification of the purchase and owner was insufficient
- Conspicuous abnormal buying behaviour, frequently payment, huge order, bill adress changed , payment data changed, etc
In order to guarantee the highest possible account safety, you may be asked to verify again.
Please note that this measure is for protecting your payment account and therefore for security reasons only. Thanks for the cooperation!
Want to sell some in-game currency or game products to you, how can I do that?
Thanks for your kindness at first.
Please hit Live Chat to contact us, give us more information about the deal. Or the below methods to further details:
Email: [email protected]
Waiting for the games' providers, thank you.
Is my data safe on this website?
Various security measures guarantee you total anonymity and security while surfing on our website.
- Our shop is checked daily by McAfee for viruses and malware.
- The Secure Sockets Layer (SSL) encryption protocol provides all-round protection for the transfer of sensitive data such as your email address or similar.
- We also use Hypertext Transfer Protocol Secure (HTTPS) in order to obtain your data bugproof.
- Every transaction you make is encrypted to make sure that your account information, Paypal, or any payment methods' data can not be intercepted at any moment.
- Furthermore we have implemented other security concepts, which should not be given away here.